FAQ
Frequently asked questions
Quick answers about ordering from NovaTrend, shipping, tracking, payments, and returns.
How long does shipping take?
Delivery time can vary by item and destination. Check the Shipping Policy and product details before checkout for the clearest current information.
Can I track my order?
When tracking is available, NovaTrend sends tracking details after your order is fulfilled.
What should I do if my item arrives damaged or incorrect?
Contact NovaTrend with your order details and photos if relevant, so the issue can be reviewed under the Refund Policy.
Are payments secure?
Checkout is handled through Shopify-supported secure payment methods. NovaTrend does not store full card numbers.
Can I change or cancel my order?
Contact us as soon as possible. If the order has already been fulfilled or shipped, changes may not be possible.
Where can I get help?
Use the Contact page for product questions, order questions, shipping concerns, or return support.